Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to furrniche!
The terms “we”, “us” and “our” refer to furrniche. furrniche operates this store and website, including all related information, content, features, tools, products and services made available to you through the website (collectively, the “Services”).
furrniche uses Shopify to provide and operate the online store.
These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access or use our Services or purchase products from us.
Please read these Terms of Service carefully before using our website or placing an order. They contain important information relating to orders, payments, delivery, product information, returns, repairs, intellectual property, liability and dispute resolution.
By accessing, browsing or using our Services, or by placing an order through our website, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, please do not use our website or Services.
Nothing in these Terms is intended to exclude, restrict or override any rights or remedies available to consumers under applicable Indian law.
SECTION 1 – ACCESS AND ACCOUNT
By using our Services, you represent that you are legally competent to enter into a contract under applicable Indian law.
If you are using our Services on behalf of another person or entity, you represent that you have the authority to do so.
To use certain Services or place an order, you may be required to provide information such as your name, email address, billing information, payment information and shipping address.
You agree that the information you provide is accurate, complete and current and that you will update it where necessary.
You are responsible for maintaining the confidentiality of any account credentials associated with your account and for activities carried out through your account.
You must not transfer, sell, assign or otherwise provide your account to another person without our written permission.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, dimensions, materials, colours, images and other information displayed on our website are accurate.
However, actual colours and appearance may vary depending on your screen, device settings, lighting and other factors.
Our products are made using natural and/or handcrafted materials where specified. Variations in grain, colour, texture, cane pattern, wood markings and other natural characteristics may occur and are not necessarily defects.
Product specifications, availability and other details may be updated from time to time.
We reserve the right to discontinue products or limit quantities where reasonably necessary.
Nothing in this section limits any rights available to consumers under applicable Indian law.
SECTION 3 – ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
An order will be considered accepted when furrniche confirms the order and receives or processes the applicable payment.
We reserve the right to decline, cancel or limit an order where reasonably necessary, including in cases involving incorrect pricing or product information, suspected fraudulent activity, product unavailability, payment issues or other legitimate business reasons.
If we cancel an order after payment has been received, we will arrange the applicable refund in accordance with our policies and applicable law.
Please review your order carefully before completing your purchase.
Once an order has been accepted and processing has begun, cancellation may not always be possible.
Returns, Exchanges, Refunds and Repairs
furrniche does not offer returns or exchanges solely because of a change of mind, incorrect selection, change in preference or similar reasons unrelated to a defect, damage, incorrect product or other issue covered by applicable law.
If a product arrives damaged, defective, incorrect or materially different from what was ordered, please contact us as soon as reasonably possible with your order number and photographs/videos of the issue.
Our first resolution for a covered product issue will ordinarily be repair at no additional cost to the customer. Where repair is not possible or where replacement, refund or another remedy is required under applicable law, we will provide the applicable remedy.
Full details are provided in our Returns, Refunds & Repairs Policy.
This policy does not limit any rights or remedies available to consumers under the Consumer Protection Act, 2019 or other applicable Indian law.
SECTION 4 – PRICES AND BILLING
All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.
Applicable taxes, including Goods and Services Tax (GST), will be displayed or charged as required by applicable law.
Shipping and other applicable charges will be communicated during the purchase process or otherwise disclosed on the website.
Prices, discounts and promotional offers may change from time to time. The price applicable to your purchase will generally be the price displayed at the time you place your order, subject to correction of genuine errors.
We reserve the right to correct pricing, product or promotional errors.
You agree to provide accurate and complete billing and payment information and to use a payment method that you are legally authorised to use.
SECTION 5 – SHIPPING AND DELIVERY
We deliver products to the locations and within the delivery areas specified on our website.
Estimated delivery timelines are provided for guidance and may vary depending on product availability, manufacturing or preparation time, destination, logistics partners, weather, public holidays and circumstances beyond our reasonable control.
We will make reasonable efforts to communicate significant delivery delays where applicable.
If a product is lost, damaged or otherwise affected during delivery, please contact us promptly so that we can investigate the matter with the relevant logistics provider and determine the appropriate resolution.
Nothing in this section limits any rights or remedies available to consumers under applicable law.
SECTION 6 – INTELLECTUAL PROPERTY
All content forming part of our Services, including our brand name, logo, product names, product designs, photographs, graphics, illustrations, text, videos, audio, product descriptions, website design and other materials, is owned by or licensed to furrniche and is protected by applicable intellectual property laws.
You may access and use the website for personal and lawful purposes.
You must not reproduce, copy, modify, distribute, publish, sell, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by applicable law.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools, applications or services as part of our Services.
These third-party tools may be subject to terms and conditions provided by the relevant third-party provider.
We are not responsible for third-party tools to the extent permitted by applicable law.
Any use of such tools is subject to the applicable third-party terms.
We may introduce additional features, tools or services in the future. Such features will form part of the Services and will be subject to these Terms unless otherwise stated.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications or services.
These links are provided for convenience and do not necessarily mean that furrniche endorses or controls those third-party services.
We are not responsible for the content, policies, security or practices of third-party websites.
If you choose to access a third-party website or service, you do so subject to that third party’s terms and policies.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
furrniche uses Shopify to operate and provide the online store.
Any purchase made through our website is a transaction between you and furrniche.
Shopify provides the underlying commerce platform and is not the seller of products purchased directly from furrniche.
Your use of Shopify-powered features may also be subject to Shopify’s applicable terms and policies.
SECTION 10 – PRIVACY POLICY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, how we use it, how we share it and the choices available to you.
Because our website is powered by Shopify, Shopify may process certain information in connection with the operation, security and improvement of the platform.
Certain payment, logistics, technology, analytics and service providers may also process information as necessary to provide our Services.
Please review our Privacy Policy for further details.
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SECTION 11 – FEEDBACK AND REVIEWS
If you submit reviews, feedback, suggestions, photographs, comments or other content to furrniche (“Feedback”), you grant us a non-exclusive, royalty-free, worldwide licence to use, r