Refund policy
Returns & Repairs Policy
We do not accept returns or exchanges on our products. We encourage you to carefully review your order before completing your purchase and contact us if you have any questions about a product.
Damaged or Defective Products
We carefully inspect and package every product before it is shipped. However, if your product arrives damaged or defective, please contact us as soon as possible after receiving your order.
To report a damaged or defective product, please email us at furrnicheofficial@gmail.com with:
- Your order number
- Clear photographs showing the damage or defect
- Photographs of the packaging, if applicable
- A brief description of the issue
Our team will review the information and get back to you with the next steps.
If the damage or defect is confirmed to have occurred before or during delivery, we will arrange for the necessary repairs at no additional cost to you.
Please do not attempt to repair or modify the product yourself before contacting us, as this may affect our ability to assess the issue and provide a repair.
Repairs
Our products are designed with longevity and repairability in mind. Where possible, damaged or worn components can be repaired or replaced rather than replacing the entire product.
If your product requires a repair due to a manufacturing or delivery-related issue, we will carry out the repair without any additional repair charges.
For any questions regarding damaged products or repairs, please contact: